Privacy Policy

1. Information We Collect

A. Personal Data

We may collect personally identifiable information that you voluntarily give to us when you register with the Services or when you choose to participate in various activities, such as:

• Identity Data: Name, email address, and phone number.
• Business Data (TeleCRM): Company name, team hierarchy, and employee details.
• Financial Data: Payment details (processed via secure third-party gateways like Razorpay/Stripe; we do not store raw card data).

B. Sensitive Permissions (Mobile Applications)

To provide specialized B2B and B2C features, our apps require access to certain sensitive permissions. We strictly adhere to the Google Play Developer Program Policy regarding these permissions.

• Contact List: To allow users to import business leads directly into the CRM.
• Storage/Media: To allow users to upload profile pictures or download educational PDF materials in the Tej Reels app.

C. Data from Integrated Services (Meta & Google)

If you link your Facebook Lead Ads or Google Ads account to Vivtej TeleCRM, we collect the "Lead Information" (Names, Emails, Phone Numbers) generated by your ads to automatically populate your CRM database.

2. Use of Your Information

We use the information collected to:

• Create and manage your account.
• Process payments and subscriptions.
• B2C: Deliver a personalized feed of current affairs reels.
• B2B: Generate analytics reports on sales calls and lead conversion rates.
• Fix bugs, prevent fraud, and improve app performance.
• Comply with legal obligations in India.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service Providers: Third-party vendors who perform services for us (e.g., AWS for hosting, Firebase for analytics).
• Legal Requirements: If required by law or to protect our rights in the jurisdiction of Visakhapatnam, AP.
• Business Transfers: In connection with a merger or sale of company assets.

4. Data Security & Retention

We use administrative, technical, and physical security measures (including SSL encryption) to help protect your personal information.

• Retention: We retain your data as long as your account is active.
• B2B Data: If a business subscription expires, lead data is archived for 90 days before permanent deletion, unless requested otherwise.

5. Your Data Rights (India IT Act Compliance)

You have the right to:

• Access/Review: Request a copy of the data we hold about you.
• Correction: Ask us to update or fix inaccurate information.
• Deletion: Request that we delete your personal data (subject to tax/legal retention requirements).
• Withdraw Consent: You can revoke app permissions (Call Logs, Contacts) at any time through your device settings, though this will disable core features of the TeleCRM.

Account Deletion Specifics

For Vivtej TeleCRM (B2B): Accounts are managed and provisioned by the User’s Employer/Organization Administrator. Individual users seeking to delete their profile must contact their organization's Admin. The Organization Admin may request a full workspace data purge by contacting support@vivtejsoftwaresolutions.com.

For Tej Reels (B2C): Users can independently request account deletion via our web portal through Email OTP verification.

6. Grievance Redressal

In accordance with Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules, 2020:

7. No Government Affiliation Disclaimer

The Tej – Current Affairs Reels app provides information sourced from public domain entities (PIB, official gazettes, etc.). Vivtej Educational Services Private Limited is a private entity and does not represent any government organization. We are not responsible for any discrepancies in government-sourced data.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: